Renowned psychologist and best-selling author of The Dance of Anger sheds new light on the two most important words in the English language - I'm sorry - and offers a unique perspective on the challenge of healing broken connections and restoring trust.
Dr. Harriet Lerner has been studying apologies - and why some people won't give them - for more than two decades. Now she offers compelling stories and solid theory that bring home how much the simple apology matters and what is required for healing when the hurt we've inflicted (or received) is far from simple. Listeners will learn how to craft a deeply meaningful "I'm sorry" and avoid apologies that only deepen the original injury.
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